Warehouse Operations Supervisor Level 3

Your apprentice will have this apprenticeship delivered through tutor led monthly workshops and self-directed online learning modules on our bespoke learning platform OLLIE.

All apprentices will be provided with a structured learning plan including their 12 weekly progress reviews.

The course content includes a range of topics which make up the variety of knowledge, skills and behaviours of what makes for a highly competent and professional Warehouse Operations Supervisor.
The training delivery will cover a range of topics, including the following:
• Supervise receipt of goods, ensuring the correct goods are received, handled safely, ensuring any risks are identified
• Supervise stowing of goods into storage in order to optimise space, improve distribution and preserve condition in line with health and safety and reduce risks.
• Supervise reverse logistics operations in line with environmental and company policy.
• Supervise the replenishment, picking, packing and decanting of goods
• Carry out stock control and stock checks to ensure that appropriate stock levels are maintained
• Monitor and record checks of racking and mechanical handling equipment, in line with manufacturers recommendations and organisations procedures.
• Ensure the security of the warehouse and goods are maintained, and risks are identified, reported and that records are kept up to date
In addition to the apprenticeship Standards apprentices will complete three CMI units to gain their Level 3 certificate:
• Month 1 Managing Yourself
• Month 8 Recruiting and managing People
• Month 9 Customer Service and Brands

The final milestone of the learning journey comprises a multifaceted End Point Assessment which can take up to three months. It comprises of:

Multiple Choice Written Test: It will consist of 25 questions. The multiple-choice questions will have four options of which one will be correct. The questions must be varied to avoid the test becoming too predictable yet allow assessment of the relevant KSBs.

Project Report with Presentation and Questioning: During the 12 week Gateway period the apprentice will complete their previously agreed project. the apprentice will typically spend 20 – 30 working days on the project alone, writing the report and preparing their presentation. The employer is responsible for ensuring this time is made available to the apprentice.
The project report will have a word limit of 4,000 words, with a tolerance of 10%.

Apprentices will deliver a presentation (followed by questions and answers) based directly on their project. The presentation should be a summary and evaluation of the project. This should include factors such as, key outcomes, any specific recommendations, what went well, and lessons learned for future project activity. The presentation should also show how the apprentice has appropriately covered the KSBs assigned to this method of assessment.

Interview: This assessment will take the form of an interview which must be appropriately structured to draw out the best of the apprentice’s competence and cover the KSBs assigned to this assessment method. An interview consists of an independent assessor asking an apprentice a series of questions to assess their competence against the KSBs.