Operations or Departmental Manager Level 5

with CMI level 5 Diploma Principles of Leadership and Management

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Programme Details

This apprenticeship is valuable to any individual who is new to a senior management role or has been working within the role with no formal qualifications.

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Training Delivery

Your apprentice will have this apprenticeship delivered through monthly tutor led workshops, self-directed online learning modules on our bespoke learning platform OLLIE and informal 1:1 sessions.

All apprentices will be provided with a structured learning plan including their 12 weekly progress reviews.

Entry Requirements

Your learner must be exposed to relevant work experience in their current role to be able to meet the standards of the apprenticeship. We require all candidates to achieve Level 2 maths and English by the end of this programme.

For those who do not already hold and have evidence of Maths or English at grade C/4 or equivalent, they will be required to take an online initial assessment to determine whether they are eligible to be enrolled on programme.

Apprenticeship Details

The course content includes a range of topics which make up the variety of knowledge, skills and behaviours of what makes for a highly competent and professional Transport Operations Supervisor.

The training delivery will cover a range of topics, including, but not limited to the following:

Organisational performance – delivering results

Operational Management

Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.

Project Management

Know how to set up and manage a project using relevant tools and techniques and understand process management. Understand approaches to risk management.

Finance

Understand business finance: how to manage budgets, and financial forecasting.

Interpersonal excellence

Leading people

Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.

Managing people

Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.

Building relationships

Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.

Communication

Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.

Personal effectiveness

Self awareness

Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.

Management of self

Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.

Decision making

Understand problem solving and decision making techniques, including data analysis.

Understand organisational values and ethics and their impact on decision making

In addition to covering the apprenticeship standards the apprentice will also be required to complete 8 CMI units, in the form of written assignments, to gain their CMI Level 3 Diploma.

Units include:

CMI 501 – Principles of Operational Leadership and Management in an Organisational Context.
CMI 502 – Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success
CMI 509 – Managing Stakeholder Relationships
CMI 513 – Managing Projects to Achieve Results
CMI 514 – Managing Change
CMI 515 – Creating and Delivering Operational Plans
CMI 520 – Managing Finance
CMI 525 – Using Reflective Practice to Inform Personal and Professional Development

The CMI Diploma is fully embedded within the apprenticeship ensuring that all learners have the knowledge to complete the written assignments above.

Learner Journey

The Operational or Departmental Manager Level 5 Apprenticeship typically takes 24 – 30 months to complete. The programme includes “on-programme learning” followed by assessment for Gateway. The Gateway period for this apprenticeship is 3- 6 months. The learner will be provided with a clear scheme of work, which will set out the scheduled Ollie modules, 1-2-1 reviews, practical training dates and face to face workshops. If required, the learner must also complete training towards maths and English qualifications.

End Point Assessment

The EPA is completed in two separate sections.

Assessment method 1: Professional discussion underpinned by a portfolio of evidence.

This assessment will take the form of a professional discussion which must be appropriately structured to draw out the best of the apprentice’s competence and excellence and cover the KSBs assigned to this assessment method. The professional discussion must last 60 minutes. The independent assessor has the discretion to increase the time of the professional discussion by up to 10% to allow the apprentice to complete their last answer

Assessment method 2: Project proposal, presentation, and questioning

A project proposal involves the apprentice completing a relevant and defined piece of work that has a real business benefit. The project proposal must be undertaken after the apprentice has gone through the gateway. The presentation with questioning involves an apprentice presenting to an independent assessor. The presentation and questioning will take 60 minutes. The independent assessor has the discretion to increase the time of the presentation and questioning by up to 10% to allow the apprentice to complete their last answer. The presentation will typically last for 20 minutes, and the questioning will typically last for 40 minutes. The discretionary additional 10% time can be allocated in any proportion across the presentation and questioning.

Apprentices will prepare and deliver a presentation (followed by questions and answers) based on topic(s) covered within the apprenticeship. The presentation and questions will last 50 minutes plus 10% (at the discretion of the independent assessor) if required. The presentation will typically last for 20 minutes and the questioning will typically last for 30 minutes in order to provide scope for the apprentice to demonstrate their full competence.

SP Training
Helvellyn Building
Carlisle Airport Business Park
Carlisle
CA6 4NW